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Front Desk Agent Job at Swissôtel Dubai United Arab Emirates

As a Front Desk Agent, you will welcome guests in a warm and friendly manner and assists guests in a branded, proactive, and efficient manner with appropriate follow-up as necessary.


What Is In It For You
  • Employee benefit card offering discounted rates in Accor worldwide
  • Learning programs through our Academies and the opportunity to earn qualifications while you work
  • Opportunity to develop your talent and grow within your property and across the world
  • Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21
What You Will Be Doing
  • Prepare for daily arrivals in terms of room allocation, check traces for any special requests of guests.
  • Register and process check in for all arrivals.
  • Update and check guest information into the computer after a complete check in.
  • Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests’ departure.
  • Handles walk in counter reservation at all times and process call in reservation when room reservations section is closed.
  • Provide friendly smooth courteous service to guest and respond promptly to all requests and inquiries at all time.
  • Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up, report it immediately to supervisors.
Your Experience And Skills Include
  • Work experience as a Hotel Front Desk Agent or similar role
  • Experience with hotel reception software.
  • Understanding of how travel planning websites operate, like Booking and TripAdvisor
  • Customer service attitude
  • Excellent communication skills
  • Degree in hotel management is a plus
Your Team And Working Environment
  • Dynamic working environment.
  • Defined development career path.
  • Friendly and supportive team
Send resume to tehreem@jobs-n-jobs.com
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