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Patient/Client Coordinator Job Maison Lutetia Clinic Dubai United Arab Emirates

 Job Purpose


The Client Coordinator is responsible for providing the highest level of customer service and support to the day-to-day clinic operation to ensure a seamless client experience.

Key Accountabilities

Customer Service
  • Greet clients and create a warm and welcoming environment
  • Provide information on services and schedule meetings where necessary with the Client Relations Consultants for further information on treatments offered, i.e. hair transplant and aesthetic procedures
  • Manage all incoming clients and phone calls in a professional manner
  • Ensure the highest level of customer service is provided at all times
  • Introduce clients to the treating specialist at the time of their appointment
  • Ensure the clinic is neat and tidy at all times
  • Manage the clients and waiting area in an effective and professional manner
Reception/General Administration Duties
  • Manage all incoming phone calls in a professional manner
  • Schedule all client consultations and appointments
  • Manage the daily schedule of the clinic and all bookings
  • Ensure all Clinic Staff are continuously advised and updated on appointments, cancellations and any rescheduled appointments
  • Ensure all paperwork is prepared, recorded and filled accordingly
  • Perform any adhoc duties as required to assist in the daily clinic operation
  • Ensure all client information is kept confidential and any sensitive information is protected at all times
Qualifications, Experience, & Skills

Minimum Qualifications and Knowledge:

No formal qualification required, although a Diploma or Bachelor Degree is desirable.

Minimum Experience
  • 5+ years working in a role with a high level of customer service experience essential
  • Experience working in a fast paced environment
  • Previous administration experience desirable
Job-Specific Skills
  • Knowledge of administration
  • Proficiency in scheduling and organizing calendars for multiple people
  • Ability to handle multiple tasks and prioritize workload
  • Strong ability to build relationships with all stakeholders
  • Excellent customer service skills
Behavioural Competencies
  • Excellent communication and interpersonal skills
  • Highly organized with attention to detail
  • Strong planning and time management skills
  • Flexible with working hours
  • Team player
Send resume to adelina@jobs-n-jobs.com
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